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SHIPPING + DUTIES

SHIPPING

Orders are shipped out via DHL or HK Post.

Please allow 5-10 business days for processing/shipping.

Our studio is based in Hong Kong and orders are shipped out from Hong Kong. Hong Kong does not have sales tax, so prices listed on this website do not include any sales tax and we do not charge you any sales tax at checkout. Orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. These funds are not paid to YanYan nor are they set by YanYan; rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations. 

We are not responsible for any duty/import/taxes/customs/etc charges you may incur.

Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.

We do not mark packages as a gift.

To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines that our business would not be able to handle. We absolutely love what we do and will not engage in any practices that would jeopardize our ability to continue doing what we love.  Thanks in advance for your understanding.

We do not refund for lost/unclaimed/undeliverable packages. 

We do not refund for lost packages but we will do our best to try and track it down for you.

We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.

Any further inquiries should be directed to:

info@yanyanknits.com